Hi! Thanks for your interest! We would like to point out that Twiceology is under new ownership. The old owners are still very active and will be taking over the emails, dms, and messaging platforms while the new owners will be in charge of design, processing, and distribution. We will also be posting more reels and being more active. We understand many orders were left unfulfilled during this transition, and we are more than happy to help, also If you just have any general questions, feel free to message us under the "Chat" button at the bottom of the screen.